Frequently Asked Questions

You can order selected gowns directly through our online store. For private couture, made-to-measure or special requests, please contact the atelier before placing your order.

Some pieces may be available in selected sizes, while others require atelier confirmation. If you need a gown for a specific date, please contact us before ordering.

Yes. Private requests can be reviewed by the atelier. You may send inspiration, desired color, silhouette, measurements and occasion date.

Yes. ROLIN & ORIN offers private made-to-measure requests for clients who want a gown created around their body, occasion and personal vision.

Usually we need height, bust, waist, hips, shoulder, arm length and desired dress length. For more detailed pieces, the atelier may request additional measurements.

Yes. Inspiration photos help us understand your desired silhouette, mood, fabric direction and level of detail.

Timing depends on the design, detail level, availability and fitting requirements. Please contact us with your occasion date so the atelier can review what is possible.

Please compare your measurements with the product size information. For gowns, we recommend choosing based on body measurements instead of only your usual clothing size.

For fitted gowns, contact us before ordering. The atelier can guide you depending on the silhouette, fabric and your measurements.

Many gowns can be adjusted by a professional tailor, depending on the design and construction. For important occasions, we recommend planning enough time for final adjustments.

Yes. Wholesale inquiries are available for selected boutiques, bridal stores, showrooms, stylists and international partners.

Please complete the wholesale inquiry form and include your company name, location, website or Instagram and the collection you are interested in.

No. Wholesale access is reviewed privately to protect the Maison identity and ensure that each partnership fits the brand direction.

ROLIN & ORIN can review national and international delivery requests. Availability, timing and shipping details may depend on the gown and destination.

Yes, but please contact us before ordering. We need to review your occasion date, location and the gown you are interested in.

When tracking is available, details will be shared after dispatch. For private or custom gowns, communication may be handled personally by the atelier.

Return eligibility depends on the product type and condition. Custom, altered, made-to-measure or specially requested pieces may not be eligible for standard returns. Please review the return policy before ordering.

Custom and made-to-measure gowns are created specifically for the client and are usually not treated like standard ready-to-wear items.

We recommend professional garment care. Store the gown carefully, avoid pressure on delicate details and follow any atelier care guidance provided with your piece.

We can assist you in German, Arabic, Kurdish, Turkish and English.

For direct assistance, WhatsApp is usually the fastest option.

You can use the contact page and include your name, email, phone number, occasion date, desired style and message.